Delete your Club-HQ account

You can delete your account yourself, in the app, in under a minute. This page is the same instruction for anyone who cannot get into the app, and the plain statement of what goes when you do.

In the app

1. Open Club-HQ and tap the circle at the top right of the home screen.
2. Tap Your account.
3. Tap Delete my account, type DELETE to confirm, and tap the red button.

If you run a club and are its only admin, the app will first ask you to make someone else an admin (under Club → Staff), or to confirm that the club and all its data should be deleted along with your account.

What is deleted

• Your login — email address, name and password.
• Your bookings and your grade history.
• The notification tokens for your devices.
• The member records on your account, including incident reports about them.
• If you chose to delete your club as well: its classes, bookings, grades, messages and members.

Deletion is immediate, not archived. Nothing is kept for a retention period afterwards. It cannot be undone, and we cannot get it back for you.

If you cannot get into the app

Email support@club-hq.co.uk from the email address your account uses, with the subject Delete my account. We will confirm it is you, delete the account, and reply to say it is done — within 30 days, and usually the same working day.

See also our privacy policy and support page.